Lomond Books: Sales Support
Starting Salary: £19,000 - £20,000 per annum
depending on skills and experience
Hours: 9am - 5pm Monday to Friday
Closing date: Sunday 3 October 2021
We are looking for a personable individual to join our office
team to manage incoming customer orders and give support to our
field-based sales team. If you're a people person and are
passionate about customer service we'd love to hear from you.
Lomond Books Ltd is a publisher, wholesaler and
distributor servicing a varied range of trade and public customers
throughout the UK and abroad. We are customer driven and offer a
bespoke service selling books, calendars, maps, postcards,
greetings cards, fridge magnets and toys.
This is a key role within a small and committed team. You will
be responsible for order processing from various channels,
supporting the field sales team plus managing your own tele-sales
calls. Answering and responding to incoming calls and emails as
well as taking orders and the management of these orders will
comprise a significant part of your role and you will spend a large
part of your day on the phone. Additionally you will be responsible
for various administrative and data processing tasks to ensure the
smooth running of the sales function of the company.
We're looking for a thorough and diligent individual who has a
procedural mind and a strong work ethic. IT competence is
essential, with experience in Microsoft Excel and Outlook. You will
work with Sage 50 Accounts, Microsoft Access, desktop publishing
and other software - and while experience of these packages is not
essential as we will train you fully, the ability to pick up new
programmes is. You will be able to work well under your own
initiative and under direction, possess good time management
skills, have a great memory, and be able to handle multiple
priorities with ease. Previous experience in a sales/sales support
role or other similar customer facing roles will be very beneficial
as will experience in a commercial environment.
Attitude is really important - you must be approachable and be
able to build rapport with different types of people - plus be
comfortable making recommendations and helping customers with
buying decisions. You'll take pride in your work and take
satisfaction in playing an important part in your organisation. A
great phone manner is essential as well as a commitment to
delivering great customer service.
For full details and to apply, see the Lomond Books website.