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18 September 2021

Lomond Books: Sales Support


Starting Salary: £19,000 - £20,000 per annum depending on skills and experience

Hours: 9am - 5pm Monday to Friday

Closing date: Sunday 3 October 2021


We are looking for a personable individual to join our office team to manage incoming customer orders and give support to our field-based sales team. If you're a people person and are passionate about customer service we'd love to hear from you.

Lomond Books Ltd is a publisher, wholesaler and distributor servicing a varied range of trade and public customers throughout the UK and abroad. We are customer driven and offer a  bespoke service selling books, calendars, maps, postcards, greetings cards, fridge magnets and toys.

This is a key role within a small and committed team. You will be responsible for order processing from various channels, supporting the field sales team plus managing your own tele-sales calls. Answering and responding to incoming calls and emails as well as taking orders and the management of these orders will comprise a significant part of your role and you will spend a large part of your day on the phone. Additionally you will be responsible for various administrative and data processing tasks to ensure the smooth running of the sales function of the company.

We're looking for a thorough and diligent individual who has a procedural mind and a strong work ethic. IT competence is essential, with experience in Microsoft Excel and Outlook. You will work with Sage 50 Accounts, Microsoft Access, desktop publishing and other software - and while experience of these packages is not essential as we will train you fully, the ability to pick up new programmes is. You will be able to work well under your own initiative and under direction, possess good time management skills, have a great memory, and be able to handle multiple priorities with ease. Previous experience in a sales/sales support role or other similar customer facing roles will be very beneficial as will experience in a commercial environment.

Attitude is really important - you must be approachable and be able to build rapport with different types of people - plus be comfortable making recommendations and helping customers with buying decisions. You'll take pride in your work and take satisfaction in playing an important part in your organisation. A great phone manner is essential as well as a commitment to delivering great customer service.


For full details and to apply, see the Lomond Books website.